Service Terms and Conditions and Privacy Policy

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the website or the services provided by Chemistry Education and Research Center, LLC (the “Service”) operated by Chemistry Education and Research Center, LLC (“Center”, “us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

I. Purpose

  1. The following document outlines the general terms and conditions that clients (you) agree to when ordering services from the Center. Client may be asked to sign a service agreement that can alter, add, or remove any of the conditions outlined by this document.
  2. By ordering any services from the Center, you are confirming that you have read, understood, and agreed to the following service terms and conditions.

II. Purchases

  1. If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
  2. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
  3. The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
  4. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
  5. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

III. Limitations of Service

  1. The tutoring and email support services are instructive and constitute learning, not cheating. More specifically, the tutor will not complete assignments, write papers, take quizzes or otherwise do work on the student’s behalf. Our services are designed to inform and enhance your learning by providing you with a constructive feedback on your work.
  2. Further, the services that the tutor offers must not violate the academic honesty policy or other conduct policies of the student’s school, university, academic institution or workplace. In this regard, our membership support and tutoring services are only informative and educational in character. Our tutors will not complete any assignments submitted to us that have clear indication of a future submission deadline or that this assignment will be submitted for grading.
  3. All downloadable materials are offered “as is” and may be subject to future modifications. Previous purchases do may grant the access to the newer editions of the handouts or other downloadable materials. Access to newer editions of the downloadable materials is granted when:
    • the client maintains a current subscription or Chemistry Help Center Membership

IV. Adherence To The Academic Honor Code Of Conduct

  1. Should we discover that our services have been used in violation of the principles of academic honesty, we reserve the right to report such violation to the appropriate student’s school authorities.
  2. Additionally, if a case of academic dishonesty is discovered, the Chemistry Help Center reserves the right to terminate any current and/or future tutoring or homework support services and retain the remainder of the deposit on client’s account.
  3. It is the client’s responsibility to assure that the academic honor policy is not violated.

V. Availability, Errors, and Inaccuracies

  1. We are constantly updating product and service offerings on the Service. We strive to provide the most up to date information. However, we may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
  2. We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

VI. Subscriptions

  1. Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a monthly basis.
  2. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Chemistry Education and Research Center, LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Chemistry Education and Research Center, LLC customer support team before your next billing cycle.
  3. A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Chemistry Education and Research Center, LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Chemistry Education and Research Center, LLC to charge all Subscription fees incurred through your account to any such payment instruments.
  4. Should automatic billing fail to occur for any reason, Chemistry Education and Research Center, LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. During that period, your subscription will be put on hold.
  5. Grandfathered pricing: If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the service (a “grandfathered” price), the lower renewal price will no longer be available to you.
  6. If you choose to renew your subscription after it has been cancelled, you will be charged the current listed price for the service. We cannot apply older or grandfathered pricing to your new renewal purchase.
  7. We cannot grant refunds on renewal payments. We will send you an email 1 week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.

VII. Fee Changes

  1. Chemistry Education and Research Center, LLC, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective if you or the Center cancel your subscription and decide to resubscribe later.
  2. Chemistry Education and Research Center, LLC may opt to change the Subscription fee for any client despite the VII.1 of the Terms. In this case, we will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
  3. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

VIII. Cancellation And Refund Policy

  1. By ordering individual tutoring services, a client agrees to the cancellation policy of 48 hours advance notice. A payment for the appointment must be received for the appointment to be scheduled. We cannot reserve a time without the full payment for the appointment.
  2. Any rescheduling request is considered a cancellation and a subsequent scheduling of a new appointment.
  3. By ordering individual or group tutoring services, a client agrees to the following refund policy:
    • more than 48 hours advance notice: full refund
    • 24 to 48 hours advance notice: 50% refund
    • less than 24 hours notice: no refund
  4. The Center offer a 24-hour cancellation money-back guarantee for all new subscriptions from new clients. Due to the nature of the Service, we believe that this time is sufficient to familiarize oneself with the nature of the Service. Thus, any refund requests must be originated within 24-hour grace period after the initial purchase.
  5. The Center does not provide any additional refunds beyond the initial 24-hour grace period.
  6. We cannot provide refunds for renewal payments. We will send you an email 1 week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. It is client’s responsibility to cancel the membership or a corresponding subscription prior to the next billing cycle.
  7. Upon requesting any personalized educational materials from the Center, client agrees to pay 100% retainer fee. The Center will start work on your custom project the next business day after the mutual acceptance of the terms and conditions of the work that is due to be performed. After the work on your project has begun, the retainer fee will be non-refundable.
  8. A refund request for any downloadable materials must be received no later than 24 hours after the purchase date.
  9. We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket using the Support Tab on your account page. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
    Eligibility conditions for a refund request:
    1. You are within the first 24 hours of the original purchase of the educational material(s).
      1. We cannot grant refunds after the first 24 hours of the original purchase.
      2. We cannot grant refunds on renewal payments. We will send you an email 1 week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
    2. You agree to delete every electronic copy of the materials downloaded from the site and destroy any physical copy you might have produced.
    3. You are requesting the subscription cancellation before your next billing period.
    4. Refunds will be offered at our sole discretion. By purchasing educational materials from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

IX. Long Term Support Agreements (Memberships)

  1. By purchasing any of the long-term service agreements (memberships or subscriptions), a client agrees to these terms and conditions.
  2. The Center reserves the right to modify the Terms for individual Memberships on a case-by-case basis.

X. Accounts

  1. When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
  2. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
  3. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
  4. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

XI. The Use Of Data And Privacy Policy

  1. Your privacy is very important to us. At Chemistry Help Center we have a few fundamental principles that we follow:
    1. We don’t ask you for personal information unless we truly need it.
    2. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
    3. We don’t store personal information on our servers unless required for the on-going operation of our site.
  2. We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
    Handling this data also allows us to:
    – Send you important account/order/service information.
    – Respond to your queries, refund requests, or complaints.
    – Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
    – Set up and administer your account, provide technical and/or customer support, and to verify your identity.Additionally we may also collect the following information:
    – Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
    – Product pages visited and content viewed while your session is active.
    – Your comments and product reviews if you choose to leave them on our website.
    – Account email/password to allow you to access your account, if you have one.
    – If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
  3. Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:–Order information such as your enrolled courses, course progress and username / email address.Any additional information added in your User Profile can also be visible to the administrator(s).
  4. We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
  5. Like most website operators, Chemistry Education and Research Center, LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our Site and provide a better Service.
  6. In accordance to the privacy policy described further, no individual under the age of 18 can be the Center’s client without the Center’s and individual’s parent or legal guardian consent. The Center products are specifically designed to function without third party access to a child’s personal information. Our site does not collect or retain any personal information from children except as needed to facilitate tutoring with that student, who may be a minor. Chemistry Help Center is committed to complying fully with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). Other than free information and materials that do not require any registrations or identifying information, our site is not directed at individuals under 18 years of age, and the Center does not knowingly collect personally identifiable information from individuals under 18 years of age online. For purposes of using or inquiring about any educational services provided by the Center, parents may supply information such as name or age of their children in order for the Center to assist facilitate the connection between student and tutor. Parental consent and prior approval by the Center must be obtained before any individual under the age of 18 is allowed to interact with the Center.
  7. According to the privacy policy described above, individuals under the age of 18 are not permitted to register in our system, directly inquire about our services, post comments, participate in the events hosted by the Center, purchase any services, or interact with our site in any form that would provide any personally-identifying information without prior approval from the Center and parental consent on file. Violation of this policy will result in a permanent ban from our system.
  8. Current or potential clients may choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. Those who engage in transactions with us online by purchasing our educational services are asked to provide additional information, such as the personal and financial information required to process those transactions. The Center also collects potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors and do not disclose such information, unless prescribed by law. Any current or potential clients browsing our site without registering an account or affirmatively providing personally identifiable information to the Center do so anonymously.
  9. If you communicate with the Center by email, post comment to posts, or otherwise complete online forms, surveys, tests, quizzes, or courses, any information provided in such communication may be collected by the Center. The Center may also collect information about how current or potential clients use our site, for example, by tracking the number of unique views received by the pages of the site, or the domains from which customers originate.
  10. Any data and/or personal data collected by the Center will not be shared with any third parties unless prescribed so by law.
  11. If you choose to interact with the Center, you’re giving an informed consent to allow the Center to use any data specified above that you may provide via your interaction with the Center.
  12. The Center is a research and educational institution and collects data for research purposes.
  13. By ordering any Services from the Center or completing online forms, surveys, tests, quizzes, or courses, you give your informed consent to the Center to use any collected data for research and/or quality assurance purposes. Any data collected this way and used for research and/or quality assurance purposes will be purged of any identifiable and personal data and used anonymously and in an aggregated form.
  14. If you wish to remove any of the data collected by the Center from our database, please contact us via email:

XII. Intellectual Property

  1. The Service and its original content, features and functionality are and will remain the exclusive property of Chemistry Education and Research Center, LLC and its licensors.
  2. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
  3. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Chemistry Education and Research Center, LLC.
  4. All educational materials are property of Chemistry Education and Research Center, LLC. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
  5. Our educational materials are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or misuse of our materials.

XIII. Links To Other Web Sites

  1. Our Service may contain links to third party web sites or services that are not owned or controlled by Chemistry Education and Research Center, LLC
  2. Chemistry Education and Research Center, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
  3. You acknowledge and agree that Chemistry Education and Research Center, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
  4. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

XIV. Termination

  1. We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
  2. If you wish to terminate your account, you may simply discontinue using the Service. If you wish to destroy all records of your account, contact us by submitting the termination request from the Support Tab on your account page.
  3. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

XV. Indemnification

You agree to defend, indemnify and hold harmless Chemistry Education and Research Center, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

XVI. Limitation Of Liability


XVII. Disclaimer

  1. Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
  2. Chemistry Education and Research Center, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

XVIII. Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

XIX. Governing Law

  1. These Terms shall be governed and construed in accordance with the laws of Colorado, United States, without regard to its conflict of law provisions.
  2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

XX. Changes

  1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
  2. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

XXI. Contact Us

If you have any questions about these Terms, please contact us.

Last Revision: January 27, 2019